REFUND POLICY.

ODSLAB - REFUND POLICY



LAST REVISED: 04/01/2021

Products purchased from ODSLAB.net, LLC may be refunded only if cancelled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.

DOMAIN REGISTRATIONS

If a Domain registration/Renewal credit has been applied to your account, then it is non-refundable (if not yet applied to your account, eligible for a refund within 5 days of the date of the transaction).

EXPERT SERVICES

If an Expert Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

GET STARTED SERVICE

If a Get Started Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

ODSLAB IT SERVICES

If IT Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

  • Annual Subscriptions: Non-refundable
  • Monthly Subscriptions: If one or more request(s) have been completed during the billing period, your monthly subscription is non-refundable.

HOSTING SERVICES

If a Hosting Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

SITELOCK 911


You may request a refund within 30 days from the date of transaction ONLY IF you have not yet activated the product.

SOCIAL MEDIA MANAGEMENT

You can cancel Social Media Management at any time and we will not bill you for future months. However, you will not be refunded the cost of the present or past months since the service has already been performed. If you cancel Social Media Management and request a refund within 48 hours of initially purchasing or renewing, you can receive a full refund for that month of service. After 48 hours, however, you are responsible for paying for that month, but will not be billed for future months.

WEBSITE DEVELOPMENT SERVICES

Web Services: 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review, non-refundable once first revision is completed. If not yet performed, eligible for a refund within 30 days of the date of the transaction. Once performance has begun, web service design is considered completed 180 days from the date of the transaction and will not be eligible for a refund thereafter.

Logo Design: 40% cancellation fee when in progress, non-refundable once artwork delivered. If not yet performed, eligible for a refund within 30 days of the date of the transaction. Once performance has begun, logo design is considered delivered 180 days from the date of the transaction and will not be eligible for a refund thereafter.

Website Makeover Services: 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review, non-refundable once complete.

Website Care and Website + Marketing Services: If you purchase Website Care or Website + Marketing Services and you have completed 1 or more request(s), during the billing period, your subscription is non-refundable.

If no requests have been fulfilled with the Website Care or Website + Marketing services, you are eligible for a refund as defined in the “Standard Refund Terms”:

  • Annual Subscriptions: Non-refundable
  • Monthly Subscriptions: If one or more request(s) have been completed during the billing period, your monthly subscription is non-refundable.

WEBSITE SECURITY

Refunds are only available within 30 days of purchase and will only be issued in cases where a manual malware removal was not completed.

Need help? Email our support team at support@odslab.net